Introduction
AltText.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered alt text generation service.
Information We Collect
Information You Provide
- Account information (email address, password)
- Payment information (processed securely through Stripe)
- Images you upload for alt text generation
- Custom keywords and preferences
Automatically Collected Information
- Usage data and analytics
- Device and browser information
- IP address and location data
- Cookies and similar technologies
How We Use Your Information
We use the collected information to:
- Provide and improve our alt text generation services
- Process your transactions and manage subscriptions
- Send service-related communications
- Respond to your inquiries and support requests
- Analyze usage patterns to enhance user experience
- Comply with legal obligations
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your uploaded images are temporarily stored for processing and are automatically deleted after generation is complete.
Data Processing and Third-Party Services
Service Providers and Business Partners
In order to provide our Services and conduct our business operations efficiently, we engage with various categories of third-party service providers, subprocessors, and business partners. These relationships are governed by strict data processing agreements and confidentiality obligations to ensure your information remains protected.
Categories of Third-Party Processors
We may share your information with the following categories of service providers:
- Infrastructure and Hosting Providers: We utilize cloud infrastructure services, content delivery networks, and specialized hosting providers to ensure reliable service delivery and optimal performance across global regions.
- Payment Processing Partners: Financial services providers, including Stripe and their affiliated payment networks, handle transaction processing, fraud prevention, and compliance with financial regulations.
- Content Analysis and Enhancement Services: We use third-party data processors to automatically generate accessibility features and content metadata for uploaded images. These processors utilize advanced computational methods to analyze visual content and generate descriptive text in multiple languages.
- Temporary Storage Solutions: Specialized providers such as Tonta.io manage ephemeral storage of uploaded content during processing cycles, with automatic deletion protocols.
- Security and Fraud Prevention: We employ security service providers for threat detection, access control, and protection against malicious activities.
- Analytics and Performance Monitoring: Service providers help us understand usage patterns, system performance, and user experience metrics through aggregated data analysis.
- Communication Services: Email delivery services and customer support platforms facilitate our communications with users.
Data Processing Locations
Your data may be processed in various jurisdictions where our service providers maintain facilities. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions where applicable.
Vendor Management and Compliance
All third-party processors are carefully vetted and required to maintain appropriate technical and organizational measures. We regularly review our vendor relationships and may update our service providers to ensure optimal security, performance, and compliance with evolving regulations.
For specific inquiries about our data processors or to request additional information about data flows, please contact our privacy team at the address provided below.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Export your data in a portable format
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.